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Shipping & Returns

Shipping Policy

Free Shipping We offer free shipping on all items across all regions.

Shipping Times and Service Standards We strive to deliver your jewelry as quickly and efficiently as possible. Please find the estimated delivery times for different regions below:

  • Asia Zone: Delivery within 3-5 days from the date of shipment.

  • Pacific Zone: Delivery within 4-6 days from the date of shipment.

  • European Zone: Delivery within 4-9 days from the date of shipment.

  • North America Zone: Delivery within 5-7 days from the date of shipment.

  • South America Zone: Delivery within 9-11 days from the date of shipment.

Order Processing Time All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

Tracking Orders Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email.

Shipping Restrictions We do not ship to P.O. boxes or APO/FPO addresses.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Contact Information For any shipping inquiries, please contact us.

Return & Exchange Policy

Eligibility for Returns We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 30 days of purchase. Items must be in their original condition and packaging.

Non-returnable Items The following items are not eligible for return:

  • Custom or personalized jewelry

  • Earrings (for hygiene reasons)

  • Sale items

Return Process To initiate a return, please contact our customer service to receive a return authorization and instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. Please note that original shipping charges (if any) are non-refundable.

Exchanges To exchange an item, please follow the return process and place a new order for the desired item.

Defective or Damaged Items If you receive a defective or damaged item, please contact us  with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Information For any return inquiries, please contact us.

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